Screen & Protect (Truvi)

Screen & Protect adds booking screening and damage protection for hosts. It runs in the background and never appears to guests.

Accessing Screen & Protect

You can manage Screen & Protect from:

• Trust & Protection page in the Host dashboard
• Booking details drawer (status, coverage, and claims link)

Accepting Terms

Before screening can run, you must accept Truvi's terms:

1. Open Trust & Protection
2. Click Review terms
3. Accept the terms to enable screening

Account Defaults

Account defaults apply to all new bookings unless overridden:

• Enable or disable screening by default

• Coverage amount is fixed at $50,000

• Configure post-screening actions:

  • Approved → auto-confirm or notify host
  • Flagged → auto-confirm, notify host, or auto-reject
  • Rejected → notify host or auto-reject

Pricing is always per booking, with a flat $30 rate. Coverage is fixed at $50,000.

Per-Property Settings

Enable Screen & Protect on specific properties:

1. Open Trust & Protection

2. Toggle Enabled for each property

3. Coverage amount is fixed at $50,000

4. Save your selections

Note: Pricing is always per booking at $30, and coverage is fixed at $50,000.

Screening Statuses

Each booking shows a screening status:

• Approved: Full coverage applies
• Flagged: Coverage may be reduced
• Rejected: Coverage may be removed
• Pending: Screening in progress
• Unavailable: Screening was not completed

Coverage Warnings

When a booking is Flagged or Rejected, Haven shows a warning:

• Accepting may reduce or remove coverage
• Truvi is the final authority on claim eligibility

Claims & Incident Management

Claims are managed directly in Truvi. From booking details:

1. Click View or manage claim
2. Sign in to Truvi to manage the claim