Payment Processing

Understanding how payment processing works in Haven helps you manage your finances and provide a smooth booking experience for guests.

Payment Flow

Booking Process

Guest selects dates - Chooses check-in and check-out dates
Views total price - Sees base price, fees, discounts, and taxes
Enters payment information - Provides credit card details
Payment processed - Stripe securely processes the payment
Booking confirmed - Guest receives confirmation

Payment Timing

Payments are processed immediately:

Charged immediately - When guest completes checkout
Transferred immediately - Funds are transferred directly to your Stripe account
Available for payout - Funds are available immediately for payout

Payment Components

Base Price

Your nightly rate
Multiplied by number of nights
Foundation of the total price

Fees

Cleaning fees
Service fees
Other applicable fees
Added to base price

Discounts

Weekly discounts
Monthly discounts
Custom discounts
Subtracted from price

Taxes

Tax rate set by you in pricing settings
Applied as a percentage of the total booking amount
You are responsible for inputting the correct local tax rate
Taxes are included in your payouts, and you remit them to tax authorities

Refunds

Cancellation Refunds

Refunds processed according to your cancellation policy:

Flexible - Full refund if canceled 7+ days before
Moderate - Full refund if canceled 7+ days before
Strict - Full refund if canceled 30+ days before
Custom - Per your custom policy

Important: All guest-initiated refunds are subject to a non-refundable payment processing fee (2.9% + $0.30) which is deducted from the refund amount. This fee is charged by Stripe and cannot be recovered. Host-initiated cancellations provide a full refund to the guest (the host absorbs the processing fee).

Refund Processing

Refunds processed automatically
Processed to original payment method
Typically takes 5-10 business days
Processing fee (2.9% + $0.30) deducted from guest-initiated refunds
You'll see refund status in booking details

Payment Reporting

Viewing Payments

Access payment information from:

Host Dashboard
Individual booking details
Payment history section

Payment Details

Each payment shows:

Amount charged
Payment date
Payout date
Payment status
Transaction ID

Managing Payments

Payment Issues

If a payment fails:

Guest is notified
Booking may be pending
Guest can retry payment
You'll see payment status

Handling Refunds

To process a refund:

Open booking - Navigate to booking details
Process refund - Click refund option
Confirm - Confirm refund amount (processing fee will be deducted for guest cancellations)
Process - Refund processed to guest

Note on processing fees: When a guest cancels, the non-refundable Stripe processing fee (2.9% + $0.30) is deducted from the refund so you are not charged for the fee. When you (the host) cancel, the guest receives a full refund and the processing fee is absorbed by you.

Best Practices

Set clear policies - Make cancellation policies clear
Communicate pricing - Ensure guests understand total cost
Monitor payments - Keep track of payment status
Process refunds promptly - Handle refunds quickly when needed
Keep records - Maintain payment records for accounting