Setting Up Stripe for Payments

Stripe integration allows you to accept payments directly through Haven, providing a secure and reliable payment processing solution.

What is Stripe?

Stripe is a payment processing platform that:

• Processes credit and debit card payments
• Handles payment security (PCI compliance)
• Manages payment transfers
• Provides payment reporting

Setting Up Stripe

Step 1: Create Stripe Account

1. Sign up for Stripe - Create an account at stripe.com
2. Complete verification - Provide required business information
3. Verify identity - Complete identity verification process
4. Activate account - Activate your Stripe account

Step 2: Connect to Haven

1. Navigate to Payment Settings - Go to your Host Dashboard
2. Click "Connect Stripe" - Start the Stripe connection process
3. Authorize Haven - Grant Haven permission to access your Stripe account
4. Complete setup - Finish the connection process

Step 3: Configure Payment Settings

1. Complete Stripe account setup - Finish verification in Stripe
2. Add bank account - Connect your bank account for payouts
3. Test payments - Test the payment flow (optional)
4. Go live - Start accepting real bookings

Payment Processing

How Payments Work

1. Guest makes booking - Guest completes booking and payment
2. Payment processed - Stripe processes the payment securely
3. Funds transferred immediately - Payment is transferred directly to your Stripe connected account
4. Available for payout - Funds are available immediately for payout to your bank account

Payment Security

• PCI compliant - Stripe handles all PCI compliance
• Encrypted - All payment data is encrypted
• Secure - Industry-standard security measures
• Protected - Fraud protection included

Payout Configuration

Payout Schedule

Payouts are immediate:

• Immediate payouts - Funds are available for payout immediately after payment
• Funds transfer directly to your Stripe connected account
• You can receive payouts to your bank account as soon as funds are available

Payout Methods

• Bank account (ACH) - Standard bank transfer
• Instant payouts may be available to major banks (if enabled in your Stripe account)

Payment Fees

Stripe Fees

Stripe charges processing fees:

• Standard credit card fees apply
• Transparent fee structure
• Fees deducted from payments

Your Pricing

• Set your prices including or excluding fees
• Configure how fees are displayed
• Adjust pricing as needed

Best Practices

1. Complete setup early - Set up Stripe before accepting bookings
2. Verify account - Complete all verification steps
3. Test payments - Use test mode to verify everything works
4. Monitor payouts - Keep track of payment status
5. Understand fees - Know what fees apply

Troubleshooting

Payment Issues

• Verify Stripe account is active
• Check payout configuration
• Review payment status in Stripe dashboard
• Contact support if needed

Payout Delays

• Verify bank account information is correct
• Check Stripe account status and verification
• Review any account holds or restrictions
• Contact Stripe support if needed

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• Payment Processing