Setting Up Discounts

Haven offers a powerful discount system that helps you attract more bookings while maintaining predictable pricing. This guide explains how to set up and manage discounts for your property.

Understanding the Three-Layer Discount System

Haven uses a deterministic three-layer discount architecture:

┌─────────────────────────────────────────────────────────────────┐
│ LAYER 1: Night-Level Discounts (per night)                      │
│ Precedence: PROMOTION > EARLY BIRD > LAST MINUTE                │
│ Only ONE can apply to each night                                │
└─────────────────────────────────────────────────────────────────┘
                              ↓
                    If ANY night has Layer 1 discount
                              ↓
                         BLOCK Layer 2
                              ↓
┌─────────────────────────────────────────────────────────────────┐
│ LAYER 2: Stay-Level Discounts (length-based)                    │
│ Weekly / Monthly / Trip-length tiers                            │
│ Applied ONLY if ALL nights have NO night-level discount         │
└─────────────────────────────────────────────────────────────────┘

Layer 1: Night-Level Discounts

These discounts are evaluated for each individual night in a stay.

Promotions (Highest Priority)

Create special offers for specific date ranges:

• Best for: Seasonal sales, holiday specials, off-peak incentives
• How it works: Any night that falls within the promotion date range gets the promotion discount
• Precedence: Takes priority over early bird and last minute discounts

To create a promotion:

1. Go to your property's Pricing settings
2. Click "Add Promotion"
3. Set the start and end dates for the promotion
4. Set the discount percentage
5. Give it a name (e.g., "Winter Special", "Black Friday Sale")

Early Bird Discounts

Reward guests who plan ahead:

• Best for: Encouraging advance bookings, predictable occupancy
• How it works: If a guest books X+ months before their arrival date, they get the discount
• Precedence: Blocked by promotions, takes priority over last minute

To set up early bird:

1. Go to your property's Pricing settings
2. Find "Early Bird Discount"
3. Set the number of months required (e.g., 3 months)
4. Set the discount percentage (e.g., 10%)

Last Minute Discounts

Fill last-minute availability gaps:

• Best for: Reducing vacancy, spontaneous travelers
• How it works: If a guest books within X days of their arrival, they get the discount
• Precedence: Blocked by promotions and early bird discounts

To set up last minute:

1. Go to your property's Pricing settings
2. Find "Last Minute Discount"
3. Set the number of days threshold (e.g., 7 days)
4. Set the discount percentage (e.g., 15%)

Layer 2: Stay-Level Discounts

These discounts apply to the entire stay based on length. They only apply if ALL nights in the stay have no night-level discount.

Weekly Discount

Encourage week-long stays:

• Threshold: 7+ nights
• Common range: 10-20%
• Best for: Vacation rentals, families

To set up:

1. Go to your property's Pricing settings
2. Find "Weekly Discount"
3. Set the discount percentage

Monthly Discount

Attract long-term guests:

• Threshold: 30+ nights
• Common range: 20-40%
• Best for: Extended stays, remote workers, relocations

To set up:

1. Go to your property's Pricing settings
2. Find "Monthly Discount"
3. Set the discount percentage

Trip Length Discount

Create custom length-based tiers:

• Threshold: You set the minimum nights
• Best for: Custom incentives (e.g., 14+ nights)

To set up:

1. Go to your property's Pricing settings
2. Find "Trip Length Discount"
3. Set the minimum nights required
4. Set the discount percentage

How Discounts Are Displayed

On the Calendar

• Promotion badges appear on nights within promotion date ranges
• Weekly/monthly discounts are NOT shown on the calendar (they apply to the stay, not individual nights)

In the Booking Summary

After a guest selects dates, they see:

• Night-level discounts: "Special offer applied to X nights" or "Early bird discount applied"
• Stay-level discounts: "Weekly discount applied (15%)"

Guests only see applied discounts, not potential ones.

Frequently Asked Questions

Can discounts stack?

No. Haven's discount system is designed to be simple and predictable:

• Only ONE night-level discount can apply to each night
• Stay-level discounts only apply if NO nights have night-level discounts
• This prevents confusing "discounts on discounts"

Why didn't my weekly discount apply?

If any night in the stay has a promotion, early bird, or last minute discount, the weekly discount will not apply. This is by design - the night-level discount takes precedence.

Can I have both a promotion and weekly discount?

Not on the same stay. If even one night falls within a promotion period, the weekly discount is blocked. This ensures guests see clear, predictable pricing.

What if a guest books 7 nights and 3 are in a promotion?

• The 3 nights in the promotion get the promotion discount
• The other 4 nights get no discount
• The weekly discount does NOT apply (because some nights have night-level discounts)

How do I maximize bookings with discounts?

1. Use promotions strategically - Create promotions for slow periods to drive bookings
2. Set competitive weekly/monthly rates - These only apply when no promotions are active
3. Consider early bird for predictability - Reward guests who book ahead
4. Use last minute to fill gaps - Better to book at a discount than stay empty

What discount should I offer?

Discount Type	Suggested Range	Best For
Weekly	10-15%	Vacation properties
Monthly	20-30%	Properties near business centers
Early Bird	5-10%	High-demand properties
Last Minute	10-20%	Properties with variable demand
Promotions	10-25%	Seasonal or event-based sales

Related Articles

• Understanding Property Pricing
• Setting Base Pricing
• Configuring Fees
• Creating Promotions