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Powered by Truvi, damage protection adds silent guest screening and up to $50,000 in damage protection for eligible stays.
Real outcomes, not just features
Eligible stays can qualify for up to $50,000 in damage protection, subject to Truvi terms and screening results.
Screening runs in the background during the booking flow, so there is no extra guest-facing friction.
Complete the setup once in your Haven dashboard, then manage your flagged and rejected defaults from one place.
Haven partners with Truvi for screening and incident handling while keeping the workflow inside your Haven experience.
Usage stays on your Haven subscription invoice: $0.50 per initial screening and $7.00 per completed screened stay night after checkout.
Damage protection gives hosts a stronger risk-management story without relying on marketplace guarantee programs.
Start from the Damage Protection card in your Host Dashboard settings.
Accept both the Truvi provider terms and Haven billing and platform terms.
Set what happens when a booking is flagged or rejected, then enable protection for your account.
If guest damage happens, Haven sends you to Truvi Resolutions with the booking details you need.
Guest screening checks identity and risk signals in the background, including name, phone, email, and previous damage history found in Truvi records.
Eligible bookings can qualify for up to $50,000 in damage protection. Approved stays receive the strongest protection, while flagged or rejected results can reduce or remove it.
Protection is billed to the host on Haven’s monthly subscription invoice: $0.50 per initial screening and $7.00 per completed screened stay night after checkout.
If damage occurs, use Haven to identify the reservation and Verification ID, then continue to Truvi Resolutions for the final incident review.
Marketplace guarantee programs come with marketplace terms. Damage protection gives direct-booking hosts a dedicated screening and damage-protection workflow without relying on an OTA.
Guests are not sent through a separate screening flow. Protection runs quietly in the background, which keeps the booking experience simple.
You control whether damage protection is enabled for your account and how Haven responds when Truvi returns flagged or rejected results.
Set up your direct booking site in minutes. Share it with guests before committing to anything.