HAVEN

Guest Communication & Booking Control

Unlike other platforms, Haven lets you communicate directly with guests and decide who stays in your property—without penalties for declining a reservation.

Why Direct Communication Matters

Platforms like Airbnb restrict how and when you can communicate with guests. With Haven, you’re always in control. Build trust, set expectations, and make sure every booking is the right fit.

No credit card required

No Downside to Declining a Reservation

You are in complete control. If a booking request doesn’t feel right, you can decline it without hurting your listing or visibility.
  • No penalties or ranking impact for declining requests
  • No forced instant bookings—approve only the guests you want
  • Full control over your calendar without restrictions

Declining a Booking Shouldn't Hurt You

Unlike other platforms that penalize hosts for declining, Haven respects your right to choose who stays in your home.

Talk to Guests Before Accepting

Communicate via email before confirming a booking to ensure your guests are a good fit for your property.
  • Ask questions before confirming a stay
  • Get a sense of who is booking your property
  • No anonymous, one-click bookings—every stay is a conversation

Make Sure Every Guest is a Good Fit

Other platforms allow instant, anonymous bookings. Haven ensures you have direct communication with guests before accepting.

You Set the Rules—Not a Rental Platform

Unlike Airbnb or Vrbo, Haven does not force specific policies or impose penalties based on arbitrary rating systems.
  • You decide your cancellation and house rules
  • No risk of platform-based penalties or forced refunds
  • More control over your guest experience

You Control Your Business

Haven doesn’t dictate how you manage your rental. You decide cancellation policies, refund terms, and booking conditions.

Automatic Guest Reminders & Check-in Instructions

Haven ensures guests get the information they need with automated booking confirmations and check-in instructions.
  • Booking confirmation emails sent automatically
  • Check-in details delivered 24 hours before arrival
  • Smooth guest experience without extra work for hosts

Less Work, More Bookings

Haven automates key parts of guest communication, so you spend less time managing details and more time running your business.