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For hosts who want less back-and-forth
Fewer messages. Better guest experience.
Automate the essentials, answer questions faster, and keep everything on-brand.
No credit card required
What You Get
Real outcomes, not just features
Automated booking emails
Confirmation, reminder, and check-in emails send automatically. Guests get what they need without you lifting a finger.
On-brand messaging
Emails come from your property, not a platform. Professional templates that match your brand.
AI handles common questions
Guests can ask the AI about WiFi, check-in, amenities, and more. You only get involved when needed.
Direct messaging when needed
When guests need to reach you directly, messaging is built in. No phone number sharing or separate apps.
Booking request management
Review and approve request-to-book reservations. Decline with a professional message if needed.
All communication in one place
Guest messages, automated emails, and booking history in one dashboard. No hunting through multiple inboxes.
How It Works
1
Set up your property
Add property details, house rules, and check-in instructions. This content powers automated emails and AI responses.
2
Configure email templates
Choose which automated emails to send: booking confirmation, payment receipt, check-in reminder, post-stay thank you.
3
Guests receive timely info
Emails send automatically at the right time. Guests get confirmation instantly, reminders before arrival, and thank yous after checkout.
4
Handle exceptions easily
When guests have questions AI cannot answer or need to speak with you, direct messaging is ready.
Communication Features
Automated Email Sequences
Booking confirmation, payment receipt, check-in reminder, and post-stay emails send automatically. Guests stay informed throughout their journey.
Direct Guest Messaging
When guests need to reach you, messaging is built in. Have conversations without sharing personal phone numbers or using separate apps.
Booking Request Management
If you use request-to-book, review requests in your dashboard. Approve with one click or decline with a professional message.
AI-Powered Guest Support
The AI assistant answers common questions about your property. WiFi passwords, check-in details, and amenities—handled automatically.
AI handles repetitive questions
The Haven Difference
vs Marketplaces
OTA messaging keeps guests on their platform. Haven messaging keeps guests connected to YOUR brand with professional, automated communication.
Guest Experience
Guests receive timely, professional emails and can get instant answers from AI. When they need you, messaging is simple and direct.
Your Control
You control email content, timing, and branding. Respond to guests when YOU choose, not when platform metrics demand it.
Frequently Asked Questions
Ready to take control?
Set up your direct booking site in minutes. Share it with guests before committing to anything.