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Guest Communication & Booking Control
Unlike other platforms, Haven lets you communicate directly with guests and decide who stays in your property—without penalties for declining a reservation.
Why Direct Communication Matters
Platforms like Airbnb restrict how and when you can communicate with guests. With Haven, you’re always in control. Build trust, set expectations, and make sure every booking is the right fit.
No credit card required
No Downside to Declining a Reservation
You are in complete control. If a booking request doesn’t feel right, you can decline it without hurting your listing or visibility.
- No penalties or ranking impact for declining requests
- No forced instant bookings—approve only the guests you want
- Full control over your calendar without restrictions
Declining a Booking Shouldn't Hurt You
Unlike other platforms that penalize hosts for declining, Haven respects your right to choose who stays in your home.
Talk to Guests Before Accepting
Communicate via email before confirming a booking to ensure your guests are a good fit for your property.
- Ask questions before confirming a stay
- Get a sense of who is booking your property
- No anonymous, one-click bookings—every stay is a conversation
Make Sure Every Guest is a Good Fit
Other platforms allow instant, anonymous bookings. Haven ensures you have direct communication with guests before accepting.
You Set the Rules—Not a Rental Platform
Unlike Airbnb or Vrbo, Haven does not force specific policies or impose penalties based on arbitrary rating systems.
- You decide your cancellation and house rules
- No risk of platform-based penalties or forced refunds
- More control over your guest experience
You Control Your Business
Haven doesn’t dictate how you manage your rental. You decide cancellation policies, refund terms, and booking conditions.
Automatic Guest Reminders & Check-in Instructions
Haven ensures guests get the information they need with automated booking confirmations and check-in instructions.
- Booking confirmation emails sent automatically
- Check-in details delivered 24 hours before arrival
- Smooth guest experience without extra work for hosts
Less Work, More Bookings
Haven automates key parts of guest communication, so you spend less time managing details and more time running your business.