Help Center

Find answers to common questions and learn how to use Haven to manage your properties and bookings. For deeper playbooks and industry context, browse Haven Insights on direct bookings, pricing, guest experience, and growth.

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Bookings

Getting Started

Guests

Integrations

Payments

Property Groups

Property Setup

Services

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Can't find what you need? Ask us anything.

24-hour response guarantee

Help Center

Still Have Questions?

Bookings

Managing Bookings

Guest Communication

Manual Bookings

Damage protection

Damage protection FAQ

Getting Started

Welcome to Haven

Host Dashboard Overview

Sites and Listings — Glossary

Dashboard Tour and Setup Checklist

Creating Your First Property

Public Profile

Referral Program

Listing Language

Guests

Favoriting Properties

Guest Loyalty Overview

Guest Portal (Mobile Guest App)

Smart Guest Retargeting

Email Center Overview

Email Templates & Customization

Integrations

PMS Integrations Overview

Hospitable Integration

Lodgify Integration

Guesty Integration

Hostfully Integration

Hostaway Integration

Payments

Setting Up Stripe for Payments

Payment Processing

Guest Payment Methods

Security Deposits

Multi-Property Billing

Property Groups

Creating Multi-Unit Sites

Managing Multi-Unit Sites

Property Setup

Property Setup Overview

Adding Photos & Video to Your Property

Setting Up General Information

Setting Your Property Location

Configuring Property Amenities

Local Guide & Recommendations

Understanding Property Pricing

Setting Property Availability

Setting Up Discounts

Taxes

Calendar Sync (iCal)

Holiday Price Bumps

Calendar AI Assistant

Custom URLs (Subdomains)

Custom Domains

Cancellation Policies

Document Builder for Properties

AI Writing Assistant

Guest Store & Host Co Integration

Guest Feedback and Testimonials

Duplicating a Listing

Rental Agreement & Digital Signatures

Visibility and Publishing a Listing

Delete or Archive a Listing

Guest Identity Verification

SEO and Discoverability

When will my site appear on Google?

Services

Haven Boost — getting discovered

Haven Photography

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