Reusable Content Libraries & Inheritance

Several Haven features let you author a piece of content once and reuse it across many listings: Rental Agreements, Local Guides, FAQs, Blog posts, and Taxes. They all follow the same mental model — a library of reusable items, attached to individual listings or applied as a multi-unit site (group) default that members inherit. Learn the pattern once and it works the same way everywhere.

The shared model

Every library feature has three layers:

The library — where you create and edit the reusable item (a rental agreement template, a local guide, an FAQ set, a blog post, or a tax rule set). Each library lives on its own dashboard tab under Extras (or, for taxes, under Pricing / the Accounting tab).
Attach to a listing — pin a library item to a single property so that listing renders a live snapshot of it.
Multi-unit site default — apply a library item to every listing on a Multi-Unit Site (a branded booking site that bundles several properties) so members inherit it automatically — including listings you add to the site later.

Where each library lives

Content	Library tab	Attach per listing	Group default
Rental Agreements	Extras → Rental Agreements → Library	Property settings → Manage	Multi-unit site default
Local Guides	Extras → Local Guides → Library	Edit Listing → Local Guide → Use library guide	Multi-unit site default
FAQs	Extras → FAQs → Library	FAQs → Property settings	Group defaults + apply policy
Blog	Extras → Blog → Library	Blog → Property settings	Multi-unit site default
Taxes	Edit Listing → Pricing → Taxes	Per-listing tax rules	Multi-unit site default → inherit

Creating a custom item — for one listing or for a group

You can start authoring from whichever surface you're already on; they all write back to the same library:

Create directly in the library — open the feature's Library tab and create a new item. It's saved but not attached to anything until you pin it.
Create from a single listing — on the listing's editor (or the feature's Property settings row), choose Write new / Custom. The new item is saved to your library and attached to that one listing, so you can reuse it elsewhere later.
Create for a whole multi-unit site — on the Multi-Unit Site edit page, set (or write) the default for that feature. Haven applies it to every current member and auto-applies it to listings added to the site later.

Writing brand-new text from a single listing always saves a copy to your library — Haven never creates "orphan" content that only one listing can use.

How inheritance is resolved

The guiding rule is the most specific setting wins, and Haven never silently mixes two conflicting sources.

A listing-level attachment overrides a group default. If a property is pinned to its own item, that's what guests see — even if its multi-unit site has a different default.
No pin → inherit the group default. A listing with no item of its own inherits its multi-unit site's default.
Conflicts are surfaced, not guessed. If a listing belongs to more than one multi-unit site and those sites imply different defaults, Haven blocks the ambiguous setup and asks you to resolve it (pin directly on the listing, align the site defaults, or change the listing's site membership) rather than picking one for you. The editor shows a banner explaining whether the content is custom, pinned from the library, inherited from a multi-unit site default, or blocked until a conflict is resolved.

Exact apply behavior varies slightly by feature — for example FAQs, Local Guides, and Taxes offer a group apply policy (apply to all members, or apply but let individual listings override) and a stop inheriting / customize action on each listing. See each feature's article below for the specifics.

Editing a library item — and where the change shows up

To change the wording or content of an attached item, edit it in its library, not on the listing. Because a pinned listing renders a snapshot of the library item, editing the library item propagates the change to every listing and site it's attached to.

On a listing (or a Property settings row) that's pinned to a library item, look for the Edit in library button — it deep-links straight to that item in its library tab.
After saving in the library, the change flows to all attached listings automatically. (For rental agreements, a substantive edit bumps the version and may ask upcoming guests to re-sign.)
If you instead type new text directly on a single listing, that listing is converted to custom and its pin is cleared — so a later library edit won't overwrite your one-off change. This is intentional: it keeps a custom listing from being clobbered by library sync.