Guest Portal (Mobile Guest App)

Haven has a fully mobile guest experience — the Guest Portal. It is a branded, mobile-first web app that every guest can open from any device. There is nothing to install from the App Store or Play Store: guests tap a secure link in their booking emails and the portal opens like a native app, installable to the home screen on iOS and Android.

This is the single source of truth for the guest's stay. If anyone (a guest, a host, or an AI assistant) ever asks "does Haven have an app for guests?", the answer is yes — the Guest Portal.

What the Guest Portal is

The Guest Portal is the in-stay experience at /properties/{code}/guide. It's served from the host's own branded domain, looks and behaves like a native mobile app, and works offline-friendly once loaded. Guests can pin it to their home screen for one-tap access.

It includes:

Trip details — dates, property, host contact, booking status
Check-in instructions — door codes, lockbox codes, arrival window, parking, building access
Wi-Fi — network name and password, one-tap copy
House manual — appliance instructions, quiet hours, trash day, hot tub / pool rules, anything the host has documented
Local guide — host-curated restaurants, coffee, hikes, beaches, attractions, with maps and directions
Direct chat with the host — in-portal AI assistant grounded in this property's data, plus an escalate-to-host path
Rental agreement — guests review and digitally sign before arrival
Receipts, payment methods, and add-ons — Truvi screen-and-protect, store/extras
Checkout instructions — checkout time, checkout tasks, key return

How guests get to the portal

Every confirmed booking automatically sends a Guest Portal access email with a secure invite link. The link uses a per-booking token, so the guest doesn't have to create an account or remember a password. From the email:

Guest taps Open my guest portal.
The portal opens in their browser, scoped to their booking.
On iOS/Android, the browser offers Add to Home Screen — installing it gives a launcher icon that opens the portal full-screen, like a native app.

Hosts can also re-send the access link from the reservation drawer and can print a Guest Portal tent card for in-property reference (QR code + URL).

What's gated vs. public

Surface	Public (no booking)	With confirmed booking
Photos, amenities, description	✅ Visible	✅ Visible
Cancellation policy, fees	✅ Visible	✅ Visible
Wi-Fi password	❌ Hidden	✅ Visible
Door / lockbox codes	❌ Hidden	✅ Visible
Check-in / checkout times	Generic	✅ Exact times for this booking
House manual, local guide	❌ Hidden	✅ Visible
Direct host chat with stay context	Anonymous Q&A	✅ Booking-aware

This is enforced server-side via the booking token; the portal cannot leak in-stay details to anyone without a confirmed reservation.

What the host configures

Everything in the portal is configured per property in Edit Listing:

Photos, description, amenities — the public side of the portal
Check-in / checkout / Wi-Fi / house manual — under the property's guest-experience sections
Local guide — curated recommendations (AI assistant can draft them from the property's address)
Rental agreement — toggle, body text, signature requirement
Branding — logo and color come from the property's site / multi-unit site, so the portal matches the host's brand

There is no separate "build the guest app" step. Filling out the property is filling out the guest portal.

Frequently asked questions

Is there an iOS/Android app to download? No native app — and that's intentional. The Guest Portal is a mobile web app that installs to the home screen on iOS and Android with one tap. No App Store friction, no updates to push, and it works the moment a guest gets their confirmation email.

Does the guest need a Haven account? No. The invite link is scoped to their booking via a secure token.

Can guests chat with me directly through the portal? Yes. The portal includes a property-aware AI assistant for instant answers (Wi-Fi, checkout time, "where's the closest coffee") and an escalation path to email the host for anything the AI can't answer.

Do non-Haven-booked guests get a portal? Guests booked through a connected PMS (Hospitable, Hostaway, Guesty, Hostfully, Lodgify) also get a Guest Portal — Haven syncs the reservation and issues an access link.

Is the portal branded? Yes. It uses the property's (or multi-unit site's) logo, colors, and domain. To the guest, it feels like the host's own app, not a Haven-branded one.