Fix it: my site won't go live, or guests can't check out

This is the troubleshooting guide for the two problems a new host is most likely to hit: a site that will not go live, and a checkout a guest cannot complete. Work through the relevant checklist below, top to bottom. In almost every case the answer is sitting in your readiness wheel or your Visibility section, which are your best diagnostic tools.

My site won't go live or shows "not bookable"

If your property is not public, one of its requirements is unmet. Start with the readiness state on the property, then open Edit Listing → Visibility to see the exact blockers.

Listing readiness panel showing the property is not yet bookable, with remaining blockers

Check these, in order:

Missing required fields. The Visibility checklist lists each one: photos, title, description, location, and pricing. Any incomplete row keeps the property private. Fix each row until they all clear.

Edit Listing Visibility checklist with the property and account requirements

Still on the Free plan. A property cannot go public without an active paid plan. Choose a plan in subscription & billing.
Stripe not verified. If Stripe is connected but not yet verified, payments stay blocked account-wide. Finish verification using Stripe setup.
Property is archived. An archived property is intentionally hidden. Unarchive it to bring it back.
A PMS import is still finishing. If you just imported from a system like Hospitable, give it time to complete, especially with a large portfolio. The property will not be fully ready until the import is done.

The visibility & publishing guide covers each requirement in more depth.

Guests can't complete checkout

If your site is live but a guest cannot finish booking, the cause is usually about dates, stay length, or payment. Reproduce the problem yourself in an incognito window to see what the guest sees.

Check these:

Dates are blocked. The dates the guest wants may be unavailable or already booked. Review your availability in Edit Listing → Availability. See availability settings.
Minimum stay not met. If the guest selected fewer nights than your minimum, checkout will stop them. Confirm your minimum-night setting matches what you intend, in the same Availability section.
Payment method issue. A declined card or a payment problem is on the guest's side, but a broken or unverified Stripe connection is on yours. Confirm Stripe is verified using Stripe setup.
Custom domain not fully set up. If you connected a custom domain and the site is not loading correctly, the domain may not be fully configured yet. See custom domains.

When to contact support

If you have worked the checklist and your property still will not go live or still will not take a booking, reach out. For any payment-related problem, include the booking ID so support can find the exact transaction quickly.

"It's live, but I can't find it on Google"

This is normal and not a bug. New sites take time to appear in search results. See when will my site appear on Google for what to expect. In the meantime, share your link directly rather than waiting on search.

You're done when…

Your readiness wheel is green with no blockers in the Visibility section, or you have walked a guest checkout cleanly to the payment step. If neither resolves it, you have the right details (and a booking ID, for payment issues) to hand to support.