Terms & Conditions

Terms & Conditions

Updated September, 2026

Inclusions at Saudara Villas

Accommodation capacity

- Six/ Bedroom villa: up to twelve guests\

• Four bedroom villa: up to eight guests\
• Three bedroom villa: up to six guests\
• Two bedroom villa: up to four guests\
• One bedroom villa: up to two guests

Additional guests may be accommodated at management's discretion for $50 AUD per person per night, covering bed, linen and incidentals. Airport transfers are included if arriving and departing with the rest of the party; otherwise additional transfer fees apply.

Daily Private Butler Service\

• Six/four/three/two bedroom villas: 8 hours per day, generally 8am to 4pm, including a one hour lunch break

- One bedroom villa: up to 2 hours of butler and concierge support per day ( excludes meals

- Service includes housekeeping, cooking, grocery shopping and other reasonable tasks. Additional tasks can be discussed with the Villa Owner or Guest Relations Manager.

- Additional hours beyond 8 consecutive hours (lunch break included) are charged at 80,000 IDR ($8 AUD) per hour. Staff hours must be consecutive, so requiring both breakfast and dinner service will incur overtime.

Airport Transfers

One pick up per villa is included for the maximum number of guests the villa hosts. Additional car trips are charged at 250,000 IDR ($25 AUD) each. Stays of 3 nights or less receive airport pick up only for direct bookings; for third party bookings, transfers are included for stays of 5 nights or more.

Groceries & Shopping
Pre-arrival grocery requests can be arranged at no additional cost, and staff can continue this service throughout your stay.

Drinking Water
Unlimited filtered drinking water, available via dispenser and in bathrooms.

Wifi, Satellite TV & Smart TVs
Included in all villas, with smart TVs allowing guests to log into their own subscriptions.

Bluetooth Speaker
Provided in each villa. A $150 AUD replacement fee applies if lost or damaged.

Mini Bar
Replenished daily; payment may be requested intermittently or at the end of the stay.

Safes
Provided for valuables. Management is not responsible for unsecured items.

Security

Varies by villa location; refer to the individual listing. Private security can be arranged for a fee.

Additional Costs
Electricity, water, linen laundry, garden supplies and local taxes are included in the rental rate. Telephone, meals, personal laundry and other provisioning are the guest's responsibility. Staff can purchase food and drinks on the guest's behalf, charged accordingly.

Meals
Villas with butler staff require an advance payment for groceries and beverages, either paid directly to staff or added to the end of stay bill. Receipts and change are provided.

Tips
Gratuities for household staff are at the guest's discretion.

Other Available Services (fee based, availability varies by villa)
Daily driver, day tours, additional airport transfers, babysitting, pool fence hire, cot hire, stroller hire, high chair hire, in-villa massage, in-villa yoga, in-villa psychic/tarot, in-villa cocktail making experience, laundry services, food and beverage shopping service (cost of items only).

Payments

Invoicing & Deposits
A 50% deposit invoice is issued on confirming your dates and must be paid within 8 hours to secure the booking (proof of payment required, as some methods take days to clear). If another party is interested in the same dates, you may be given a shorter window to pay before the dates are released. Deposits are non-refundable for stays within the next 6 months.

Currency
Rates are inclusive of Australian Tax, Indonesian Tax and Indonesian Employee Service Tax. Where multiple currencies aren't published, rates are quoted in AUD.

Payment Methods
Bank transfer to an Australian or Indonesian Commonwealth Bank account (no fee), or PayPal/Stripe (3.5% surcharge). We also recommend the use of WISE for International payments due to its low fees. Credit card payments are charged in AUD; your bank's exchange rate may affect the amount charged in your home currency.

Final Payment
Due no less than 30 days before arrival. Bookings unpaid by this point risk cancellation and forfeiture of the deposit; we will follow up twice by email before cancelling as we then need maximum time to try and re-coup or loss. There are no refunds for Deposits where the final payment was not made, therefore resulting in the forfeit of the stay.

Last Minute Bookings (within 30 days of arrival)
Full payment is required to secure the booking. Dates cannot be changed and no refunds apply.

Cancellation Policy\

• More than 6 months before arrival: Deposit refunded minus a 10% administration fee (on the total booking amount, not just paid deposit) plus any transaction fees.
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• 1–6 months before arrival: Deposit is non-refundable, but we'll attempt to re-book the dates. If successful, you'll receive a credit note for the amount paid minus a 10% re-booking/admin fee, valid for 3 years. Partial re-booking does not qualify for a credit. Credit notes must be used for the same number of nights, in an equivalent or higher season, at the then-current nightly rate; original discounts do not carry forward.
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• Less than 1 month before arrival, no-shows, and early departures: Non-refundable, no credit issued.

We strongly recommend travel insurance to cover unforeseen medical or travel issues; we'll provide receipts and paperwork to support any claim.

Changing Dates
A new 50% deposit is required for the new dates. If we successfully re-book the original dates, that payment transfers toward your new final balance

- Minimum stays vary by villa; see the individual listing.

- Check-in from 2pm, check-out before noon. Late check-out isn't available due to turnaround times; staying past midday requires booking an additional night. We can store luggage for late departures.

- Rental rates vary by season and are subject to change; confirm current rates on our website before booking.

- Third party bookings (Booking.com, Airbnb, Agoda, etc.): we can only communicate directly with bookings made through our own website.

Guest Responsibility

Damages

Guests are responsible for damage caused by themselves or their invitees, including replacement or repair costs as advised by Villa Management. Lost or misplaced safe keys incur a $100 AUD replacement charge (no spare keys are held).

Theft & Missing Items

Management isn't responsible for loss, damage, illness, injury or accidents during your stay; use the in-villa safe for valuables. Only uniformed Saudara staff, or contractors escorted by them, are permitted in the villa. Report any missing items to your Guest Relations Manager, who can arrange a police report.

Passports & Visas

Guests are responsible for ensuring valid passports and visas, with at least 6 months' validity remaining. We cannot take responsibility for missed arrivals or travel changes due to documentation issues.

Travel Insurance

Recommended for all guests to cover illness, accidents or loss of personal items.

Number of Guests

Occupancy must not exceed the stated maximum, and only guests listed on the booking may stay. Guests under 18 must be accompanied by a parent or responsible adult. Additional, unlisted guests must be approved by the Villa Manager in advance; staff will not service extra guests. The booking holder is responsible for the conduct of their group.

## Rules & Regulations

Local Law

Guests must comply with Indonesian law. Passport copies are required at check in for police registration. No drugs or illegal activity is permitted. Any costs from dealing with authorities are the guest's responsibility.

Noise

Local council regulation prohibits noise after 10pm; we ask guests to begin winding down from 9pm out of respect for neighbours and other guests. Noise fines are the guest's responsibility. Guests at Saudara Beach Hut may be asked to leave by the managing group if house rules aren't followed.

Undesirable Behaviour

Management may terminate a stay without notice if a guest's conduct causes danger, unlawful behaviour, or distress to others, or damages property. No refund applies in this case.

Events & Parties

Villas are for holiday accommodation only. Events are subject to management approval, neighbourhood and local authority rules, and may incur fees. Noise must cease by 9pm, or celebrations must continue at a licensed venue. Guests must declare event plans before booking; a fee may apply for extraordinary events, including photoshoots.

Unforeseen Circumstances

Management isn't responsible for equipment failure, external services (electricity, internet, cable) or events outside its control, such as fire or severe weather, though we'll assist as best we can.

Substitution

If we're unable to provide the booked villa, we'll notify the guest as early as possible and offer a comparable alternative. If no suitable option is available, a prorated refund of rent and tax will be issued. The same applies if severe damage (not caused by the guest) makes the villa unavailable.