Good to know
Booking, arriving, staying and the area, answered by the people who host you.
Hear first when this host opens direct rates or adds a new place.
Booking, arriving, staying and the area, answered by the people who host you.
Yes. Pick a home and send your dates from its page; Carly’s team confirms availability and the rate and takes the booking. The same Newcastle team hosts you however you book, and booking direct means no platform service fee.
No. Our homes are in quiet streets and apartment buildings and we do not accept bookings for parties, schoolies, hens or bucks celebrations. A responsible adult must be on every booking for the whole stay.
Yes. When you book you will be asked for government ID and a selfie. It protects the homes and their neighbours, and it takes a minute.
Yes, The FAM also manages holiday homes in Jervis Bay, hosted by co-founder Mel, at thefamjervisbay.bookwithhaven.com.
The FAM does: a local, owner-operated team in Newcastle, led by co-founder Carly, that sets the home up, answers your messages and knows the city. We are bound by the NSW Code of Conduct for the short-term rental industry, and so are our guests.
Check-in is from 3 pm and check-out is by 10 am. Every home has self check-in with the details sent before you arrive. Ask us about an early check-in or a late check-out; when the home is free we say yes.
Most of our Newcastle homes come with parking, a garage or a secure space; the page for each home says which, and the rest have free street parking nearby.
In the homes marked dog friendly, yes; tell us about your dog when you book. The others do not take pets.
All linen and towels, tea, coffee, basic pantry supplies and toiletries, and our tips for the city in the home.