Privacy Policy

This Privacy Policy describes how Nonpareil Stays ("we", "us", "our") collects, uses, and shares information about guests and visitors who use our website and book stays at properties we manage. By using this site or making a booking, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information:

• Contact details — name, email address, phone number, and mailing address you provide when booking a stay or contacting us.
• Booking details — dates, property selected, number of guests, and any preferences or special requests you share with us.
• Payment information — billing address and payment card details, which are processed by our payment provider; we do not store full card numbers on our servers.
• Identity and stay verification — government-issued ID or similar documents where required to confirm a reservation.
• Device and usage data — IP address, browser type, pages viewed, and similar information collected automatically when you use the site.
• Communications — messages you send us by email, phone, or any messaging feature on this site.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm reservations, payments, and refunds.
• Communicate with you about your stay, including check-in details and support.
• Verify identity, prevent fraud, and enforce our policies.
• Comply with legal, tax, and regulatory obligations.
• Improve the website, respond to inquiries, and — with your consent — send marketing communications you can opt out of at any time.

3. How We Share Your Information

We share information only as needed to operate our business:

• Service providers — payment processors, hosting and software providers, identity verification services, and other vendors who help us run the site and fulfill your booking.
• Wander, Inc. — this site is hosted on the Wander platform; Wander processes certain technical and transactional data as our service provider. See Wander's separate practices in the platform notice at the bottom of this page.
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of guests, our team, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business.