Questions guests ask before booking.

Booking direct keeps every part of the experience with the Gateside team, from first question to check-out. Direct guests get a better rate than OTA platforms, direct communication with the host, and no third-party fees layered into the booking.

Yes. Booking directly with Gateside removes the OTA service fee that platforms like Airbnb add to the guest total. Direct guests also get a faster line to the hosting team for questions and changes before arrival.

Very close. Mountain Walk is a three-minute walk. Wintergreen and Wintergreen II are two minutes. The large chalets (Windsor, Sterling, Aberdeen) are within 2 km, a short drive or a 10-15 minute walk. Each property page has location-specific details.

Both the Vista and Prime suites at 12 York have a 30-day minimum stay. They're designed for extended visits: furnished apartments with full kitchens, workspace, and direct access to Union Station, the PATH, and the event district.

Select dates on any property page to check availability and continue to booking. The process is direct with Gateside, with no platform intermediary. Before the stay begins, you'll complete a brief identity verification and arrange a deposit or damage waiver.

Flexible cancellation: full refund when guests cancel at least 14 days before arrival; 50% refund up to 7 days before arrival. Inside 7 days, no refund applies. Guests also choose between a refundable security deposit or a non-refundable damage waiver before the stay begins.

Yes. Call or email the team directly. Gateside can help narrow down the right property based on group size, destination, and trip type, before you commit to anything.