Privacy policy
The Hostess Holiday Management (trading as The FAM) respects your privacy and handles personal information in line with the Australian Privacy Principles.
What we collect. When you book, enquire or sign up, we collect the details you give us: your name, email address, phone number, the home and dates you are interested in, and, for a booking, the identity verification the home requires (government ID and a selfie). Our sites also collect the usual visit data (pages viewed, device, approximate location) through analytics.
Why. To take and manage your booking, to look after you during your stay, to answer your enquiry, to protect the homes and their neighbours, and, if you have agreed, to tell you about The FAM. We never sell your details.
Who sees it. The FAM team on the coast you are staying on, and the services we run the business on (our property management system, our booking platform, our email). Each is bound to keep your information secure.
Your choices. You can ask us what we hold about you, ask us to correct it, or ask us to delete it, and you can unsubscribe from our emails at any time. Email hello@thefam.au.
Images. All imagery on this website is copyright protected with all rights reserved; permission for any and all use, including prepress and electronic, must be granted by The Hostess Holiday Management.