PALMERA RETREATS

Privacy policy

Last Updated: October 11, 2026

Palmera Retreats uses personal information to respond to inquiries and arrange and support stays in Aruba. This policy covers our website, direct bookings and guest communications. For privacy questions or requests, contact info@staypalmera.com.

Information used for your stay

We process the contact details you provide, reservation dates, guest information, messages and other information you submit when requesting or managing a stay. We also use booking and transaction records to manage payments, scheduled balances, cancellations and refunds. The information requested depends on the booking or guest service you use.

Payment information is handled through our booking and payment services, including Stripe. Do not send payment card details by email or in an inquiry message.

How we use information

We use this information to answer questions, arrange and manage reservations, communicate about your stay, provide requested guest services, process payments and refunds, maintain records, resolve disputes and protect against misuse or fraud. Information needed to make or manage a booking may be necessary for us to provide that service.

Services supporting your booking

Our website and guest services use these providers:

• HostGator hosts our marketing website.
• Hostaway provides our booking website and reservation management.
• Stripe processes payments.
• ChargeAutomation supports guest operations linked to reservations.

These services receive information needed for their roles. Information may also be shared where necessary to meet legal obligations or address a dispute. Service providers may process information in countries other than where you live. Their privacy notices describe their own handling of information.

Technical information and cookies

Our hosting, booking and payment services may process technical information such as IP addresses, browser or device information, requested pages and access times to operate their services and maintain security. Booking and payment features may use cookies or similar technologies. These records can relate to an identifiable person.

Use any privacy or cookie choices offered by the service you are using, and your browser settings, to manage available options. Blocking cookies may affect booking or payment features.

Keeping information

Booking, communication and transaction records may need to be kept after your stay to handle refunds, disputes, accounting and legal recordkeeping. Retention depends on the purpose of the record and applicable requirements.

Your questions and choices

Contact info@staypalmera.com to ask about your information or request access, correction or deletion. Additional rights may apply under the law relevant to you. We may need to verify your identity before acting, and some records may need to be retained. We will address requests in accordance with applicable requirements.

Other websites

When you follow a link to another website, that website's own privacy information applies to its services.

Updates

We may update this policy as our services change. The date above identifies the latest version.

Optional website analytics

With your permission, our main website uses Google Analytics to measure page visits and interactions such as booking-link and contact-link clicks. Analytics can process technical information, including browser and device details, and use cookies to understand visits. We do not enable advertising personalization in this website tag.

Select “Essential only” to use the main website without loading this analytics tag. You can change your choice at any time using “Cookie preferences” at the bottom of the page. Your choice does not affect availability or the ability to book. Our custom click events record the type of action, not the text of an inquiry or payment details. A booking-link click is not a completed reservation.

Google handles analytics information under its privacy policy. The secure booking and payment services have their own technical processing and privacy controls as described above; a preference on this main website does not replace choices those services provide.