Rental Damage Protection
Applicable for listings in the United States. To purchase, select the first date of service from the calendar. Coverage lasts 10 days from the selected date and covers up to $1,500 in damages with Basic Protection or $3,000 with Premium Protection. Coverage can be purchased up to 11:59pm on the first date of booking.
For stays longer than 10 days, purchase additional quantities and include the booking dates in the purchase notes. Multiple purchases will extend the coverage period but will not increase the protection amount for a single stay. Basic Protection remains capped at $1,500 in damages, while Premium Protection remains capped at $3,000 in damages. Protection is provided in partnership with Waivo. Protection purchased with incorrect dates or an incorrect address will be null and void and is nonrefundable, so please be sure to enter the correct information when purchasing the insurance.
By offering this protection to guests, or purchasing this protection as a host, you agree to the damage waiver listed at: https://waivo.io/client/the-host-co/ and agree to the terms and conditions listed here: Waivo® Terms & Conditions
The Host Co. Inc., (“The Host Co.”) has a separate agreement with Rental Protect, LLC, DBA Waivo® (“Waivo”) to
administer a Third-Party Damage Waiver Agreement. Waivo is a third-party damage waiver firm. The Host Co. is a
software platform and retail solution designed to help hosts upsell their products and services to guests through a digital
storefront.
Effective today, you, the host, your property manager, operator, and/or your employees, known collectively as The
Host Co. Host (as defined in the Agreement and herein referred to as “The Host Co. Host” or “You”), are on notice of
these terms and conditions with respect to that certain Third Party Damage Waiver Agreement (the Agreement”) between
Waivo and The Host Co., under which you may choose to have Waivo assume the responsibility for theft or damage to a
rental property resulting from the acts or omissions of a Guest (as defined in the Agreement, herein referred to as a
“Guest”). The Agreement between Waivo and The Host Co., to which You are neither a party nor a third-party
beneficiary, provides for the following terms and conditions under which you will have access to the Waiver:
1. Duties of The Host Co. Host
The Host Co. Host’s timely and consistent satisfaction of these duties is a condition precedent to The Host Co.
Host’s authority to use any Waiver or to use any form, logo or insignia associated with Waivo or the Waiver.
Failure to complete these duties within 10 days of written notice will void all The Host Co. Host’s authority to use,
rights under, or access to any Waiver. The duties are as follows:
a. The Host Co. Hosts must allow The Host Co. to use the Waiver in its entirety without any alterations or
edits, as provided in Addendum A, for each and every rental when the Waiver will be used. Each Waiver
is for a one-time single continuous stay.
b. Your decision to use a Waiver must be made before the Guest enters the property, and Waivers may only
be used in connection with paying Guests. Waivers can only be used in connection with the occupancy of
a paying Guest.
c. If there is damage or theft, The Host Co. Host must submit a Damage Notice directly to Waivo, as
outlined in Addendum B, within 14 calendar days after the Guest has vacated the property. Time being of
the essence for this purpose.
d. Damage Notices must be closed within 90 days of submission unless an extension approval has been
received from Waivo. Damage Notices will be closed by Waivo without payment if Waivo does not
receive all documentation it requests within 90 days.
2. Duties of Waivo
a. Waivo will assess Damage Notices within two business days of receipt of the notice.
b. If Waivo is responsible for the damage or loss then Waivo will reimburse the party who submitted the
Notice via ACH, check, or other acceptable method.
c. The Waiver Limit purchased for any specific rental period is the maximum amount that Waivo can be
responsible to reimburse in connection with that rental period.
d. Waivo will not respond to damage or theft under $50 US dollars. If the damage or theft exceeds $50 then
Waivo will reimburse for the repair or replacement of the damaged or stolen property up to the limit
selected. In addition, for any theft claims a police report shall be required. If Waivo reimburses for stolen
items, then Waivo is entitled to any recovery of the items or their monetary value and reserves the right to
pursue the Guest to recover the stolen items or the monetary value of the stolen items to the fullest extent
of the law.
e. Waivo and its partner insurance companies are responsible for all regulatory filings, taxes and fees, as
well as overall legal and regulatory compliance, associated with the Waivers, with the exception of any
taxable income generated by The Host Co. or a The Host Co. Host for itself through the Waiver Fee.
3. Exclusions
Waivo is not responsible for damages or theft resulting from the following:
a. Acts of God
b. Prior damage, cosmetic damage, marring or normal wear and tear
c. Theft without a valid police report
d. Loss of use of the vacation rental property
e. Rodent, termite, infestation, or wild animal
f. Damage to a motorized vehicle
g. Fine art, collectibles, or sets of items
h. Consequential loss
Docusign Envelope ID: 72961845-F255-4E3B-A600-9C4AE2E5AE07
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i. This Waiver will not reimburse for costs associated with odor, debris removal, backup of sewers or drains,
clogged plumbing, excess trash, laundering linens, spa/pool maintenance, landscaping, maintenance or
mechanical breakdown.
4. Conditions of Waivo’s Duties to The Host Co. Host
a. Waivo will only reimburse for direct damage or theft of property owned, managed, or leased by The Host
Co. Host and located at the rental property. Waivo will not reimburse for theft or damage to property
owned by the Guest or the Guest’s spouse, children or any other person the Guest invited on to the rental
property during their stay at the rental property.
b. Waivo has the sole authority to determine the nature and extent of damages, necessary repairs, and
eligibility for the Waiver, and shall exercise that authority in a reasonable manner.
c. This Waiver will reimburse for assembly of replacement furniture up to a maximum amount of $50.00 US
Dollars.
d. Waivo reserves the right to determine if damages are eligible for reimbursement and at what value.
e. No Waiver may be purchased for any rental after the Guest checks into the property to begin the rental.
5. Term of Waivo’s Separate Contract with The Host Co.
If Waivo’s Agreement with The Host Co. is terminated, for any reason, you will no longer have access to the
Waiver, Waivo is not responsible for any Waivers for reservations that will commence following the date of
termination, and Waivo has no obligation to reimburse or otherwise respond to any Damage Notice received after
the date of termination.
6. No License or Other Transfer of Intellectual Property Rights.
You acknowledge that by your access to and use of the Waiver, you are not receiving any license or other right
to use the intellectual property, trade name, service marks, trademarks, trade dress, or logo owned by The Host
Co. or Waivo, except as may be strictly necessary for you to comply with the requirements set forth herein.
7. Limitations
You acknowledge that Waivo is not under any circumstances liable for any lost profits, cost of re-procurement,
loss of expected savings, or any consequential, incidental, special, indirect, exemplary, aggravated or punitive
damages whatsoever arising out of or in any way related to any Waiver or the inability to use the Waivo products.
The Host Co. Host acknowledges that The Host Co. Host has access to the Waiver exclusively through The Host
Co., by virtue of The Host Co. Host’s acceptance of the terms and conditions set forth herein, but The Host Co.
Host has no contractual relationship with Waivo other than the terms and conditions set forth herein. You
acknowledge that Waivo maintains insurance to the extent necessary to cover all obligations under the Waiver;
but neither The Host Co. nor Waivo is an insurance company, agent or broker.
**Cancellation of Damage Protection must be given via email to The Host Co (support@thehost.co) 24 hours before check-in to receive a cancellation refund**
Guests are required to provide the address of the rental as well as check-in and checkout dates hours prior to their stay. Guests can also add their check-in day under "date you plan to use this service". Failure to provide this info will result in nullification of the policy. The Host Co team will attempt reach out via text and email if this information is not provided at the time of sale, but the responsibility for the information rests with the guest.
