Question 1

What is the role of my Butler?

Accepted Answer

For guests staying in our villas; Saudara One, Saudara Two, Saudara Sunshine, and Saudara Palm; you will have the luxury of a full-time Butler.

Guests in our one-bedroom Saudara Love villa will enjoy a modified housekeeping and concierge service. Your Butler will be your personal assistant, caretaker, and go-to resource throughout your stay. She works 8 hours a day, with a one-hour lunch break. Typically, her hours are 8 AM to 4 PM, but she is flexible based on your needs. For instance:

If you’d like an early breakfast, she’ll start earlier and finish earlier.

If you prefer a late dinner, she’ll start later and finish later.

**Key Responsibilities:**

**Daily Villa Maintenance:**\
Ensures your villa is clean and tidy.\
Makes all beds and cleans bathrooms.\
Manages laundry for linens and towels.\
 Can arrange for your personal laundry to be taken to an external laundry service (small additional fee)

**Meal Preparation:**\
Prepares basic breakfasts on request\
Specializes in a six-course traditional Indonesian banquet (menu provided).\
Note: She is not a trained chef for Western cuisine, but can help you access meals from local Western cafés through delivery or pickup.

**Food & Grocery Assistance:**\
 Can shop for groceries or essential items upon request. Provide a list and cash, and she’ll return with your items, receipts, and change.\
Pre-arrival shopping for essentials (e.g., milk, bread, fruit) can also be arranged.

**Childcare Assistance:**\
Can assist with children during the day (playing, reading stories) as time allows and even keep an eye on them for a short period of time if you want to nip out for a massage or quick lunch.\
For extended babysitting, an additional staff member can be arranged to ensure villa duties remain uninterrupted (additional babysitting fee applies).

Offers evening babysitting for a small overtime fee.

**Concierge Services:**\
Arranges spa bookings, transportation, and local activities.\
Offers suggestions for day trips and local experiences.

**Local Food Delivery Assistance:**\
Helps you order from local restaurants via the **Go-Jek** app (similar to Uber Eats), providing access to a wide variety of dishes.\
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**Daily Planning:**\
You can discuss your plans and needs with your Butler daily. Whether it’s breakfast timing, meal preferences, restaurant or activity bookings or grocery shopping, she’ll ensure everything is tailored to your schedule. With her help, your stay will be seamless, comfortable, and memorable, allowing you to focus on relaxation and enjoyment.

Question 2

What do we need to bring from home?

Accepted Answer

We've really put a lot of thought and effort into your stay and tried to create a home away from home experience, meaning we like to think we have covered pretty much everything you will need to be completely comfortable and happy!

We've got the adapters ready(as the powerpoints in Bali are different to those at home), we have hairdryers, some basic kids toys and pool floats. We're happy for you to use the pool towels to take to the beach(as long as you bring them back with you)

We have beautiful luxury essential oil body products, so you won’t need to bring anything for the shower unless you have some favourites and we naturally have mosquito repellent and sunscreen in each villa ready for your use, but we do recommend you bring your own favourite brands if you plan to take them out with you on day-trips. Please be mindful that due to import tax, items like these are extremely expensive to buy locally; we highly recommend bringing your own with you.

We have set up a mini bar in each villa to provide some drinks and snacks to have on hand(and don't worry....they're at supermarket prices, even cheaper, so you don't need to fear having the occasional snack when the munchies prevail, but please feel free to bring some of your favourite snacks from home as well. You can buy most essential (and non-essential items in Bali.

We recommend bringing with you Milk Formula if your baby is accustomed to a particular variety. You can buy cheese, yogurt and regular pasteurised milk as well as fresh produce readily, but rusks, corn cakes, muesli bars, fruit bars and sugar-free toddler snacks are not easy to locate and especially the brands you will be familiar with at home. Nappies can be purchased easily; however, we recommend bringing a supply of quality Huggies or similar for nighttime use as they are more absorbent than the locally available product.

​It's always advised to bring your own duty-free spirits as spirits are hugely expensive in Bali due to import tax due to Government taxes Alcohol purchased within Indonesia carries up to a 200% on any imported spirits and wine and there is also a limited selection. If you would like to enjoy the wine, champagne or spirits of your choice during your stay, we recommend bringing a bottle with you from Australia. Visitors to Indonesia are permitted to bring 1 litre of alcohol into the country per adult visitor. We have discovered an excellent wine that we offer in our mini bar. The grapes are grown in South Australia, but they are then produced into a great Sauvignon Blanc and Sparkling in Indonesia, and therefore are exempt from the tax.

Question 3

What if someone in our group has a food allergy?

Accepted Answer

Feel free to mention any food allergies in advance when you book and we can make these known on your booking. Please note that there is no meals included with your stay and staff will only prepare meals as instructed by you. Staff can make meals for you at any time, but we just charge you for the ingredients used for the meals required. Our staff have had training when it comes to certain allergies, therefore, you can ask them to make specific things that do not contain the ingredients where allergies are affected.

Once you arrive at the villa, have a discussion with your Butler and also our Guest Relations Manager about any particular allergies you may have so they can be aware of these.

Question 4

We're bringing our kids, can we arrange pool fencing, cots and other kid friendly items through you?

Accepted Answer

Absolutely! We are probably the most kid-friendly villa in Seminyak!\
Yes we can have a pool fence installed for the duration of your stay. We use a reputable temporary pool fence company that will come into the villa and install a pool fence prior to your arrival and then can install one with a couple of day’s notice; extra charges apply). We arrange this with a hire company who will come and install the fence prior to your arrival and dismantle it once you have finished your stay.\
We can also access: cots, strollers, high chairs, bed rails, baby carriers, PlayStation, and other hireable items.\
Please enquire if there is anything specific you need, and we will try to source it on your behalf.

Question 5

We would love a night out at a restaurant without the kids. Can you help us?

Accepted Answer

Yes, we can!\
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By staying at the Saudara Villas, you have the luxuty of your own full-time Butler to help you during the days. For families with kids, this is a huge benefut to help you manage your days. This also means that your children will spend a lot of time with your villa's Butler. They will spend a lot of intimate time together and become very close. The relationship that your kids will have with your Butler will mean that you can head out at night for some meals at restaurants or cocktails as some of the amazing loocl beach bars....all child free!\
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Your Butler can stay on after her working shift for some over time hours of babysitting. Its then an easy transition for the kids as they have a familiar face continuing to look after them whilst Mum and Dad head out. Babysitting is charged at 80kIDR per hour(approximately $8AUD) for one child, 100k(approximately $10 for two children, For three children we would usually require two babysitters. For safety reasons, we do not allow children to swim in the pool unless Mum and Dad are in the villa.\
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Babysitting hours can also extend throughout the day. Some guests would like to take a day trip and leave the kids back at the villa. This can be arranged for the standard babysitting charges. Some of our guests also like the idea of taking the Butler out for the day with them to help with the kids. This is also available, for the same charge as our babysitting rates. This is charged as we then need to arrange another staff member to workin in the villa to maintain all the daily villa housekeeping duties.

Question 6

Our flight doesn't leave until late; what are our options?

Accepted Answer

Our standard checkout time is midday. As a villa business (not a hotel), we have fewer rooms and less flexibility to offer pre-booked late checkouts. With check-in for new guests starting at 2 PM, we need that time to prepare the villa. However, if there is no arrival scheduled for the day of your departure, we *may* be able to offer a few additional hours in the villa for an hourly fee, up until 6 PM. If you wish to stay beyond 6 PM, booking an extra night would be required. Please note that additional hours can only be confirmed on the morning of your departure, as we often receive last-minute bookings. Here are some additional options:

1\. **Luggage Storage:** We can store your luggage in our office until 6 PM. This allows you to explore the area for the afternoon and return to collect your bags before heading to the airport.

2\. **Airport Hotel Stay:** For a comfortable transition, we recommend the Novotel Airport Hotel, which offers last-minute half-day rates. Our team can check availability for you, or you can book a full night online. After checkout, you can head to the airport hotel, where you’ll have access to a room, pool, and restaurants, and you can enjoy a shower before walking over to the terminal. This helps avoid any last-minute stress with Bali traffic.

3\. **Extra Night:** If you’d prefer to stay in the villa right up until your flight with guaranteed access, we recommend booking an additional night. Your driver can then pick you up directly from the villa when it’s time to depart.

Question 7

Is breakfast included with our stay?

Accepted Answer

We don't offer a standard included breakfast, and that's deliberate. We'd rather not serve an average breakfast just so we can say we offer one. Instead, we've designed your stay around flexibility and quality, so you can eat what you want, when you want, and as much or as little as you like.

Every villa has its own dedicated full time butler whose role is to make sure your every need is met. Your butler prepares meals on request from our in villa western style cafe menu, and everything is made fresh to order, just for you. There are no set menus and no fixed portions. Our staff are trained to prepare every item to perfection.

If you'd like breakfast at the villa, your butler will adjust their schedule to suit. Chat with them each day to plan the next day's dining, so your holiday stays built around your own schedule.

You can also mix and match. Our villas are surrounded by incredible breakfast spots we highly recommend, so enjoy breakfast at the villa one morning and one of the local cafes the next, then have your butler prepare a banquet dinner that evening. We believe holidays should offer the freedom to eat what you love, when you want it.

Question 8

How do meals work in the villa?

Accepted Answer

For a night in, your butler can put on a traditional Balinese banquet of six courses, including homemade spring rolls, nasi goreng, mie goreng and crispy squid, plus a dessert of your choice. Gluten free, lactose free, vegetarian and vegan options are available. For something more casual, a floating grazing platter is perfect for a lazy afternoon by the pool, with imported cheeses, cured meats, homemade corn fritters, dips, focaccia and seasonal fruit. Add a Cocoloco cocktail party, with three hours of custom cocktails by the pool, and you're set. There's also a stocked mini bar at supermarket prices for late night snacks.\
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Meals are available in our butler service villas, which are the two bedroom villas and larger. They aren't available on your arrival day, but we can book external BBQ catering for your first night if you'd like to eat in.\
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You'll find our breakfast, snacking and dinner, banquet and mini bar menus on our Holiday Add Ons page.

Question 9

Where are the Saudara Villas located?

Accepted Answer

Saudara One and Two are the closest to the beach, about a minute's walk to Seminyak Beach and KuDeTa. Seminyak Square, Sisterfields and Seminyak Village are about 5 minutes on foot, and Motel Mexicola and Potato Head are about 10.\
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Saudara Sunshine and Love are about 2 to 3 minutes from Seminyak Square, Sisterfields and Seminyak Village, and about 6 minutes from the beach and KuDeTa.\
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Saudara Palm sits right on Eat Street, with Corner House, Cocomart, The Goat and La Favella all within a 5 minute walk. The beach and KuDeTa are about 12 to 13 minutes away.\
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Saudara Sirena is on the Double Six side of Seminyak, about 7 minutes from Double Six Beach, La Plancha and Pallas Greek Taverna. Cocoon Beach Club is about 12 minutes away and KuDeTa about 20 minutes along the beach.\
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Our Seminyak interactive map has our favourite brekkie spots, coffee, local eats and nights out, and you'll find walking times for every villa

Saudara One

Saudara One

Saudara TWO

Saudara One

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