Guest Stories
The only problem that we had with this house is that we should have stayed longer! In fact, I think home is a better word. We felt totally at home from the moment that we walked into this beautiful home. The surroundings were so beautiful and peaceful. We spent a ton of time on the porch with a fire going while watching a movie. The heaters were also a really nice touch as a couple of the night got pretty cool. Everything inside was so well appointed. The kitchen has everything that we needed as well as the bar area. Everything was also pretty well organized which was nice. Whoever decorated the home also gets an A+! The bedrooms were all very nice, the bathrooms all over the top. The master shower is huge and the heated floors are a great touch! The views from the master bedroom are also very nice in the mornings as the sun rises from the very comfy sleep number bed. We cant wait to stay again!
Beautiful home. Great for multiple couples. The back porch is awesome with the outdoor kitchen and fireplace. The location is ideally located between Cashiers and Highlands. Lee was a great host. We’ll definitely be back!
This was our second stay at this wonderful home in Highlands, and it definitely won’t be our last! The house is exceptionally well stocked with everything you could need and is impressively equipped with smart technology, making our stay both comfortable and convenient. The location is ideal—close to everything Highlands has to offer while still feeling peaceful and private. The stunning mountain views are truly unforgettable and make every morning and evening special. We had another fantastic visit and highly recommend this home to anyone looking for a relaxing mountain getaway.
We had an absolutely fantastic stay! The home was beautiful, luxurious, and incredibly comfortable. The kitchen was exceptionally well equipped with everything we needed, making it easy to prepare meals during our stay. Having access to the golf cart was a wonderful bonus—we really enjoyed using it to explore the area and take in the beautiful surroundings. We also loved the great selection of board games, which made for some wonderful family evenings together. The smart home features worked flawlessly and added to the overall experience. Communication with the host was seamless from start to finish; they were responsive, friendly, and made everything effortless. We wouldn’t hesitate to stay here again and highly recommend this property to anyone looking for a relaxing, high-quality getaway!
Please do not leave any trash outside that is not bagged and secured in the bear-proof trash cans at the top of the driveway, or else some hungry animals might show up!
Why should I book directly on this site instead of Airbnb or Vrbo?
Booking directly guarantees the absolute lowest rate by completely eliminating third-party platform service fees, saving you hundreds of dollars per stay. Additionally, direct guests receive priority scheduling for early check-ins, flexible cancellation terms, and direct, immediate communication with our local management team.
How do I know my payment and data are secure?
Your security is our highest priority. All direct-booking transactions, security holds, and payments are processed securely via Stripe, the global gold standard in encrypted digital commerce. We never store your credit card information, and your booking is backed by a legally binding rental agreement issued immediately upon checkout.
What is your cancellation policy for direct bookings?
To maintain the exclusivity and pristine preparation of our estates, we enforce a structured cancellation policy managed directly through our property management network, with full refunds available for cancellations made within 24 hours of booking and at least 30 days prior to arrival. We highly recommend purchasing independent travel insurance to protect your investment against unexpected itinerary changes.
What are the check-in and check-out times, and can I request an extension?
Standard check-in begins at 4:00 PM and check-out is at 10:00 AM. This window ensures our professional housekeeping teams have ample time to detail every estate to hospitality standards. Early arrival or late departure requests can be accommodated based on calendar availability for a fee and must be arranged 48 hours in advance.
Do I need a 4-wheel drive (4WD) vehicle to reach the properties?
While our estates offer stunning, elevated mountain and lake vistas, they are accessible via fully paved or well-maintained roads. A standard vehicle is perfectly sufficient under normal conditions. However, during winter weather events in lower Appalachia, a 4WD or AWD vehicle is strongly recommended for safety on mountain inclines.
How do I access the property upon arrival?
Every estate is outfitted with world-class smart home technology, featuring secure, keyless digital locks. You will receive a personalized, time-sensitive access code via email and SMS 24 hours prior to your check-in time. This code activates exactly at 4:00 PM on your arrival date, allowing for seamless, private entry.
Are your properties pet-friendly?
Yes, we allow well-behaved and non-shedding pets to stay in our homes. There is a $150 per pet fee.
What premium amenities are included in my stay?
Every Lake & Highland estate is stocked with luxury linens, spa-grade bath products, complimentary high-speed Wi-Fi, and a fully equipped chef's kitchen. Outdoor living spaces feature Bromic heaters, fire places with provided firewood, and panoramic decks.
Do you allow events, commercial filming, or large gatherings?
Our properties are exclusively optimized for quiet luxury retreats, family vacations, and intimate gatherings. In accordance with local North Georgia county ordinances, large parties, unapproved events, and occupancy exceeding the stated listing maximum are strictly prohibited. Commercial filming requires explicit, written prior approval and separate insurance riders.
What are the house rules I should be aware of during my stay?
We kindly ask guests to respect the property and neighbors. No smoking is allowed inside, and please keep noise to a minimum after 10 PM. Check-in is from 4:00 PM and check-out is by 11:00 AM.
Is there Wi-Fi available at the property?
Yes, complimentary Wi-Fi is available throughout the property. The network name and password will be provided upon check-in.
What kitchen amenities are provided for cooking during my stay?
The kitchen is fully equipped with a refrigerator, stove, microwave, dishwasher, and basic cookware. We also provide dishes, utensils, and a coffee maker.
Is there laundry access during my stay?
Yes, there is a washer and dryer available for guest use. Laundry detergent is provided for your convenience.
Are there any additional fees I should know about?
There is a cleaning fee and required state and local taxes applied to each booking. Please refer to the listing for the specific amount.
Are there any accessibility features in the property?
The properties are not fully wheelchair accessible, but there are minimal steps at the entrance to all. Please inquire for specific accessibility needs.
What nearby attractions or amenities are available?
The property is located near local shops, restaurants, and parks. Popular attractions are within a short drive, making it convenient for exploration.
Can I receive packages or mail during my stay?
Yes, you can receive packages at the property. Please ensure they are addressed to your name and the stay dates.
