Smart Guest Retargeting

Haven automatically invites past guests to rebook direct with you. The system sends a small set of timed emails after each stay — no setup required from you.

How It Works

After a guest checks out, Haven schedules up to three retargeting emails on your behalf:

Email	When it sends	Discount
Same stay next year	1 day after checkout	10% off (default)
Come back soon	90 days after checkout	10% off (default)
Annual reminder	~11 months after checkout	10% off (default)

Each email includes a one-time-use discount code that expires after 14 days. When a guest clicks the link, the discount is automatically applied at checkout.

Important: The last stay date is only set after the guest has finished their stay (at checkout). For imported guests or properties without Haven booking history, you must set the last stay date manually so Haven knows when to schedule the emails.

The Guests Tab

Find the Guests tab on your Host Dashboard. It shows every guest who has stayed with you (or been imported), along with:

Name and email
Rebook count — how many times this guest has rebooked with you
Emails sent — number of retargeting emails sent to this guest since their last stay
Scheduled — number of retargeting emails currently scheduled to send
Discount % — the percentage discount offered for all three emails (editable per guest)
Auto-invite toggle — ON by default; turn OFF to stop all retargeting emails for that guest

Expand any guest row to see their properties. Each property shows:

Last stay date — when the guest last stayed at that property (required for scheduling; set manually for imported guests)
Emails sent — number of retargeting emails sent for that property
Add/remove property — associate or remove properties for retargeting

A warning appears if any property is missing a last stay date. Set it so Haven can schedule the retargeting emails.

Changing the Discount Per Guest

Each guest starts with a default discount of 10% for all three emails. You can customize the discount percentage for any individual guest by clicking the discount value in their row and entering a new percentage (1–100).

Bulk Actions

Select multiple guests using the checkboxes, then use the bulk action buttons to turn retargeting ON or OFF for all selected guests at once.

Post-Stay Guest Review

After each checkout, you will receive an email asking "How was this guest?" with two options:

Yes — invite them back → keeps retargeting ON (this is the default)
No — don't retarget → turns retargeting OFF for that guest

If you don't respond, the default stays ON and retargeting emails will be sent.

Importing Past Guests

You can import guests from other platforms (like Airbnb) so Haven can start inviting them back.

How to Import

Go to the Guests tab on your Host Dashboard
Click Import guests
Upload a CSV file — Haven uses AI to automatically detect columns for email, name, check-in date, and check-out date regardless of file format
Review the parsed results
Check the permission confirmation box
Click Import

After import, you'll see a summary of how many guests were imported. Haven will begin sending retargeting emails based on their stay dates.

Syncing From Past Reservations

Click Sync from past reservations on the Guests tab to automatically pull in all guests from your Haven booking history. This is useful when you first enable the feature.

Safety Limits

Haven protects you and your guests with built-in guardrails:

Maximum 2 retargeting emails per guest per property per year
Emails are never sent if the guest already has a future reservation with you
Emails are never sent if retargeting is toggled OFF for that guest
Each discount code is one-time use and expires after 14 days

Admin Email Testing

If you are an admin, you can trigger retargeting emails immediately from the Guests tab without waiting for the scheduled send times. Expand any guest row and click the email buttons to send a specific campaign right away.