Email Center Overview

The Emails tab on your Host Dashboard gives you full visibility and control over every email Haven sends to your guests — from booking confirmations to post-stay retargeting.

Finding the Email Center

Go to your Host Dashboard and click the Emails tab. Inside, you'll see three sub-tabs:

Timeline — see all email types and upcoming scheduled emails
Templates — customize what your emails say
History — view a log of every email that has been sent

Timeline

The Timeline is your main control panel. It shows two groups of emails:

Reservation Lifecycle Emails

These are the transactional emails sent during a guest's booking journey:

Email	Trigger	Default
Reservation requested	When a guest submits a request	Enabled
Reservation approved	When you approve a request	Enabled
Booking confirmed	When payment completes	Enabled
Booking cancelled	When a booking is cancelled	Enabled
Check-in instructions (10 days)	10 days before check-in	Enabled
Check-in instructions (1 day)	1 day before check-in	Enabled
Checkout reminder	1 day before checkout	Enabled
Post-stay thank you	1 day after checkout	Enabled
Enhance your stay	1 day after booking	Optional

Repeat Guest / Remarketing Emails

These are the post-stay emails that invite guests back:

Email	Trigger	Default
Same stay next year	1 day after checkout	Optional
Come back soon	90 days after checkout	Optional
Annual reminder	~11 months after checkout	Optional
Guest review prompt	1 day after checkout (sent to you)	Optional

What Each Card Shows

Every email type card displays:

Name and description of the email
Trigger — when it sends (e.g., "10 days before check-in")
Recipient — guest or host
Template source — "Haven default" or "Your template" if customized
Enabled/Disabled toggle — turn individual email types on or off
Preview button — see what the email will look like with sample data

Emails marked as Recommended show a warning if you try to disable them, since they are important for the guest experience.

Scheduled Emails

Below the email type cards, you'll see a table of all upcoming scheduled emails. Each row shows:

Guest email — who will receive it
Email type — which email it is
Scheduled time — when it will send
Source — whether it uses system defaults, your template, or a per-guest override
Cancel button — cancel an individual scheduled email if needed

How Emails Get Scheduled

Haven automatically creates email schedules when bookings are confirmed. The system computes send times based on check-in and check-out dates plus the default (or your overridden) timing for each email type.

Per-Guest Controls

From the Guests tab, you can:

View email plan — see all scheduled emails for a specific guest
Pause all emails — cancel all pending emails for a guest

Timing Overrides

For each email type, you can override the default timing. For example, change "Check-in instructions" from 10 days before check-in to 5 days. This applies to all future emails of that type.

What Happens When Settings Change

When you change an email type's timing or enable/disable it:

Already-sent emails are never affected
Scheduled emails are automatically updated to match your new settings
Per-guest overrides are preserved (not overwritten by global changes)

History

The History tab shows a complete log of sent emails with:

Date and time sent
Recipient email
Email type
Subject line
Status — sent or failed
Error details if delivery failed

Use the filters to search by email type, status, or guest email.